FAQ

Our 3 day rental covers one full day of use, allowing for convenient delivery or pick-up the day before your event and return the day after. E.g. If your event is on Saturday your rental will be Friday-Sunday

For Delivery: Yes. To ensure we can provide every client with our personal attention, we set delivery minimums based on your event location and the time of year (peak vs. off-season).

• Why? As a small team, we personally load, transport, and install your rentals.

• GTA & Niagara: Because of the additional 401/QEW travel time and logistics, these regions are subject to a higher minimum.

For Will-Call (Pickups): Good news! We do not have a minimum order for will-call pickups. If you have the means to safely transport your rentals, you are welcome to pick up and return them to our warehouse in Elgin County regardless of the order size.

Need a specific quote? Email us at hello@reveleventrentals.ca with your date and venue location, and we’ll let you know the minimum for your specific event!

We primarily serve Southwestern Ontario, including Windsor, Sarnia, London, the Tri-Cities, and Hamilton. While our warehouse is in Elgin County, we love a road trip! For deliveries outside our core area (like the GTA or Niagara), we require a higher order minimum and a custom travel fee to cover our team’s time and expenses while on the road.

You betcha! However, to make sure our rentals stay in top-top shape, we do require delivery/installation for some of our larger furniture and delicate items.

Our will call pick up and return hours are Monday-Thursday 9am-12pm. Because our team is on the go servicing events on weekends, rental pick up and return are not available. We will confirm pick up and return times via email.

We sure do! Relieving logistic stress is what we're all about. For larger statement items like bars, lounges, and dance floors, our complimentary white-glove service ensures each piece is perfectly placed. For those final finishing touches, our optional styling services bring your vision to life

Please note: we do not design on the fly, our team will style items according to any instructions provided ahead of time and our expertise.

We are so excited you want to work with us! You have a few options:

1. Add the items onto your wishlist here on our website and send it on over

2. Send an email to hello@reveleventrentals.ca with a list of the items you wish to rent.

3. Fill out a design inquiry form here and after booking we will curate a rental list for you

From there we will follow up with a call to ensure you receive an accurate quote. When you’re ready to book, sign the contract and send over your 50% non-refundable retainer.

For rentals, we recommend booking as far as 10 months in advance to ensure your favourite pieces are available. If an item is already booked we will try our best to find you a suitable backup!

For orders placed <10 days in advance, a 10% rush order premium will be charged to the rental price.

Lucky for you we are constantly adding to our collection! If you are looking for something to incorporate into your event and can’t find it on our site… shoot us an email to hello@reveleventrentals.ca. Custom builds available.

There's also a chance we might already have what you're looking for, as items are often waiting for their headshots for the website.

Of course! You may make changes to your order up to 10 days before your event. If the final order is less than the 50% rental deposit, no refund will be issued

The remaining 50% balance is to be paid 10 days prior to your event. Don’t worry, we will send you a reminder!

We automatically charge a 4% (8% for will-call orders) cleaning/maintenance fee for two reasons. First - to provide you with a worry-free experience while rentals are in your possession. And second - to cover the expenses required to keep our rentals in tip-top condition for you!

This is designed to cover usual wear and tear including candle wax inside candle holders, food/beverage stains, etc. This does not include damages outside of what we consider regular use. For example burn marks, broken items, lost/stolen items, vandalism, tears, and damages from items not protected from bad weather. Repair fees will be charged at cost. For unreturned or items beyond repair the replacement value will be charged.

While we wish this didn’t happen, we do live in Ontario, where the weather is constantly changing. Booked rentals will remain booked and we’ll do our best to accommodate your rain plan. Rain plans are required for all outdoor events. We work closely with your event coordinator/day of contact to confirm item placement during installation.